Frequently Asked Questions

Everything you need to know about your next fashion statement.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label for your exchange or refund.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your materials sustainably sourced?

At The Makerss, we prioritize ethical production. 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with fair-trade certified factories.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.